Returns & Exchanges

At Warehouse-Lighting.com, we strive to ensure your satisfaction with every order by offering a straightforward return process for items in original condition within 30 days of delivery. Please note that certain custom orders or specialized equipment may be subject to manufacturer restocking fees.

Return Process

• 1.
  Request an RMA

  Log into your account or contact our customer support team to request a Return Merchandise Authorization (RMA) number before shipping any items back.

• 2.
  Prepare Your Package

  Securely pack the items in their original manufacturer packaging, ensuring all hardware, manuals, and protective inserts are included to avoid restocking penalties.

• 3.
  Label and Ship

  Clearly mark your RMA number on the outer shipping box and send the package via a traceable carrier like UPS or FedEx to our designated returns center.

• 4.
  Inspection and Refund

  Once our warehouse team inspects the returned goods for quality and completeness, your refund will be processed to the original payment method within 7-10 business days.