Frequently Asked Questions
Everything you need to know about our commercial and residential lighting solutions.
How long does shipping typically take?
Most in-stock items ship within 24 to 48 hours. Standard ground shipping generally arrives within 3 to 7 business days depending on your location relative to our distribution centers.
Do you offer bulk or contractor discounts?
Yes, we provide specialized pricing for large-scale projects, contractors, and government entities. Please contact our sales team directly for a custom quote on high-volume orders.
What is your return policy for lighting fixtures?
We accept returns on most unused products in their original packaging within 30 days of delivery. Please note that custom orders and certain clearance items may be non-returnable.
Are your products DLC or Energy Star certified?
Many of our LED fixtures are DLC (DesignLights Consortium) or Energy Star certified, making them eligible for local utility rebates. Check the 'Certifications' section on specific product pages for details.
What should I do if my order arrives damaged?
Please inspect your shipment immediately upon arrival. If you notice any damage, document it with photos and contact our customer support team within 48 hours so we can process a replacement.
Do you provide lighting layout services?
Absolutely. Our team of experts offers professional photometric lighting layouts to ensure your space has the optimal amount of light and uniform coverage before you make a purchase.